Contact Us

Thank you for visiting Nirlen!

We’re always happy to hear from our customers. Whether you have questions, need assistance with your order, or simply want to get in touch, our team is here to help. Please find our contact details below, and don't hesitate to reach out!

Thank you for visiting Nirlen!

We’re always happy to hear from our customers. Whether you have questions, need assistance with your order, or simply want to get in touch, our team is here to help. Please find our contact details below, and don't hesitate to reach out!

We're happy to help!

Questions, concerns...? We want to help. Send us a message below

FAQs

Have a quick question?
Check FAQs below for a quick answer

Office

86-90 Paul Street, London

Email us

support@nirlen.com

Frequently asked questions

Have questions? We’re here to help

How long will it take to receive my order?

Once your order has been processed, we aim to deliver it within 2 to 15 business days . Here's how the process works:

Order processing : 1 to 5 working days

Shipping time : 1 to 10 business days Total estimated delivery time: 3 to 15 business days for most orders. Please see shipping policy page for details

Please note that we process orders during business days.

Once your order has been processed, we aim to deliver it within 2 to 15 business days . Here's how the process works:

Order processing : 1 to 5 working days

Shipping time : 1 to 10 business days Total estimated delivery time: 3 to 15 business days for most orders. Please see shipping policy page for details

Please note that we process orders during business days.

What payment methods do you accept?

We accept a variety of secure payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay

All payments are processed securely using SSL encryption to ensure your personal and payment information is protected.

We accept a variety of secure payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay

All payments are processed securely using SSL encryption to ensure your personal and payment information is protected.

Can I make changes to my order after it has been placed?

Once your order has been confirmed and payment has been processed, we are unable to make any changes to the items in your order. If you realize you have made a mistake or need to change your order, please contact us as soon as possible at support@nirlen.com, and we will do our best to help you before your order is processed and shipped.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status of your order. You can use the tracking number to check the progress of your delivery.

What should I do if I receive a damaged or incorrect item?

We are committed to providing high quality products, but if you receive a damaged or incorrect item , please contact our customer support team within 7 days of receiving your order . We will guide you through the process of returning the item and arrange for a replacement or refund.

What is your return policy?

We offer a 30-day return policy for items.

To be able eligible for a return or refund:
- Returns and exchanges must be requested within 30 days of the delivery date
- You must have received the wrong item
- Your item arrived damaged or broken
- Your item was lost in transit

For more information, visit our Return and Refund Policy page.

We offer a 30-day return policy for items.

To be able eligible for a return or refund:
- Returns and exchanges must be requested within 30 days of the delivery date
- You must have received the wrong item
- Your item arrived damaged or broken
- Your item was lost in transit

For more information, visit our Return and Refund Policy page.

Do you offer gift cards?

We do not currently offer gift cards on our website. However, we are constantly exploring ways to improve our services, so please stay tuned for any future updates.

How do I contact Nirlen?

If you have any questions or need help, we'd love to hear from you! Here's how to contact us:

Email : support@nirlen.com
Opening hours : Monday - Friday, 09:00 - 17:00
Address: 86-90 Paul Street, London.
Our customer service team is here to help you with any inquiries you may have.

If you have any questions or need help, we'd love to hear from you! Here's how to contact us:

Email : support@nirlen.com
Opening hours : Monday - Friday, 09:00 - 17:00
Address: 86-90 Paul Street, London.
Our customer service team is here to help you with any inquiries you may have.

What happens if my order doesn't arrive on time?

We do our best to ensure timely delivery, but occasionally delays may occur due to circumstances beyond our control (e.g. weather, courier delays). If your order does not arrive within the estimated delivery time, please contact us at support@nirlen.com so that we can help you and track your order.

Do you offer any promotions or discounts?

We occasionally offer special promotions, discounts and sales. To stay up to date with the latest offers, we recommend subscribing to our newsletter or following us on social media for updates on new arrivals, promotions and seasonal sales.

Can I change the delivery address after the order has been placed?

Once an order has been placed, we cannot change the delivery address. However, if you realize you have made a mistake, please contact us immediately at support@nirlen.com, and we will try to help you before your order is shipped.